Website privacy notice

Shackerley (Holdings) Group Ltd supplies and manufactures façade systems and other building products.

Shackerley (Holdings) Group Ltd is the data controller who processes your personal data. If you wish to contact the company us about this privacy notice please use the contact details below.

We keep our website privacy notice under regular review and we will place any updates on this web page. This privacy policy was last updated on 1st January 2018.

This document governs the privacy notice of our website www.shackerley.com. Our privacy notice tells you what personal data and non-personal data we may collect from you, how we collect it, what we do with it and how you can access and change it.

What information do we collect?

Anonymous website usage data.

When you use this website and provide your consent to the use of cookies we may record the following information anonymously:

  • The pages of the website that you visit.
  • Your language settings.
  • The referral URL from where you came to the website.
  • Information about your computer, such as which browser you are using, your network location and the type of connection you are using.

We record this data by using cookies. See ‘Use of cookies on our website’ below.

Personally identifiable data.

When registering a user account, placing an order or submitting an online enquiry or request for information from via the website we may ask for some or all of the following information, in addition to such additional information as you may provide:

  • Your name
  • An account password
  • Your position/role
  • Company name
  • Email address
  • Postal address
  • Telephone numbers

Depending on the type of your request/activity some of the fields will be marked as mandatory with a star (*) as this is the minimum information required to process your enquiry.The remaining fields are optional.

Why do we collect this information?

To enable us to respond to your enquiry and communicate with you.

To enable us to provide you with the online facilities we offer to our registered users.

To comply with current legal obligations.

To keep internal records or your enquiry and to ensure it has been responded to satisfactorily.

To enable us to provide you with services and enter into contracts with you.

The legal basis for collecting and processing your personal data.

The legal basis for collecting and processing your personal data is for the purposes of legitimate interests pursued by Shackerley (Holdings) Group Limited, except where such interests are overridden by the your interests, rights or freedoms as a data subject.

Where personal data provided is for the provision of services or for the basis of entering into a contract, or indirectly leads to provision of services or a contract, the data will be also be processed on a legal basis of the necessity for the performance of a contract or to take steps to enter into a contract.

Protecting children’s privacy

Even though our website is not designed for use by anyone under the age of 16, we recognise that a child under the age of 16 may attempt to access our website. We do not knowingly collect personal data from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us.

Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time.

You acknowledge that we do not verify the age of our users, nor do we have any liability to do so.

Who might we share your information with?

We do not sell or rent your personal data to third parties for marketing purposes.

We may provide your personal data to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centres, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your personal data to the new business. The new business would retain the right to use your personal data according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business.

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.

What do we do with your information?

Anonymous data collected is used for statistical analysis of our website usage and to improve the user experience. No anonymous data is used to enable us to undertake individual and personal tracking of your browsing history on our site.

Personal information entered by yourself is used first and foremost for the purpose for which you provided it, to enable us to respond effectively to your enquiry and/or to service your online account, or to fulfil orders and contracts.

For example, the provision of your address is required where you ask us to deliver literature, or when you wish to use our online sample ordering service.

If you are already a known contact of ours, we may use the information to update the records held about you on our customer management systems, collected on a legitimate interest basis.

Google Analytics privacy notice

We use Google Analytics to collect information about the use of our website. Google Analytics collects anonymous information from users such as age, gender, interests, demographics, frequency of visits to our website, pages visited, and details of other websites used directly before accessing our website.

We use the information we get from Google Analytics to analyse traffic, improve our marketing and advertising, and to improve our website. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal data. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

How long do we keep your information?

We only hold your personal information for as long as necessary for the purposes documented within this privacy notice, or as required under current legislation.

Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

If you register for an online account, we retain your information until you, or we choose to delete that account. It is our normal policy to periodically delete online accounts which have not been used for two or more years.

How can I access the information you hold about me?

You may request details of the personal information that we hold about you. If you would like a copy of the information held about you or believe any of the data we hold on you is incorrect please make your request to the Data Manager using the contact details below. For online registrations, you can log in and click on the ‘Edit account’ tab to check, edit your details or delete your account.

Where data is collected on the basis of a legitimate interest, you have the right to object to how we use personal data that we hold about you, where it is being used for direct marketing. You can object by emailing or writing to the Data Manager using the contact details below.

As an example, if you receive a direct communication from Shackerley and consider this to be a direct marketing message that you do not wish to receive, you have the right to instruct us to cease such activity. You can stop further correspondence of this type by selecting a “unsubscribe” link within our emails, or emailing unsubscribe@shackerley.com or by contacting the Data Manager using the contact details below.

Use of cookies on our website

Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Strictly necessary cookies

These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.

Performance cookies

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional cookies

These cookies enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services, such as logging in, letting a user listen to audio or watch videos on the website.

Media cookies

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Session cookies

These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognised as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

Persistent cookies

These cookies are stored on a user’s device between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Personalising content that you see on our website
  • Our website analytics
  • Marketing our products or services to you
  • Remembering your preferences, settings, and login details

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

Web beacons

We may also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behaviour of our customers, members, and visitors.

Links to other websites

Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites are likely to have their own privacy notices. We have no responsibility for these websites and we provide links to them solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your personal data.

Transferring personal data from the European Union

Personal data that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, generally but not exclusively United Kingdom, European Union and the United States.

We will use your personal data to provide the goods, services, and/or information you request from us, to perform a contract with you, or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights.

Wherever we transfer, process or store your Personal Data, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice.

By using our website, services, or products, you agree to the transfers of your personal data described within this section.

Changes to our privacy notice.

We reserve the right to change this privacy notice at any time, and if we do so, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose.

If at any time we decide to disclose or use your personal data in a different method to that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account).

Otherwise we will use and disclose our users’ and customers’ personal data in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our website, services and products after any change to this privacy notice will constitute your acceptance of such change.

Contact details

If you have a question about this privacy notice or information we hold about you, please get in touch using the contact details below

Write:

The Data Manager

Shackerley (Holdings) Group Ltd.

139 Wigan Road

Euxton, Chorley

PR7 6JH.

Email: datamanager@shackerley.com